Q. Can mom and dad share the carrier X?
A. The Gllquen Baby Carrier X is a principle similar to putting a baby in a snugly fitting T-shirt, and it's one size fits all. Yes, mom and dad can share the carrier! It's amazing!
Q. At what point can I use the carrier for a newborn?
A. You can start using the carrier on the way back home after delivery. The Gllquen Baby Carrier can hold up to 35lbs (16kg).
It would vary for each baby, but normally you can hold your baby in a newborn-holding position until 30 days after birth.
Q. How long can I carry my baby in the carrier each time?
A. Each baby is unique and has different growth rates so the usage time may vary. You should frequently check how your baby is doing inside the carrier and adjust accordingly.
- Not recommended to use within 30 minutes of feeding.
- Our recommendation is not to use the carrier for more than two continuous hours at a time.
- When using the carrier in an outward-facing position for babies who can hold their heads up, we recommended usage times of less than 30 minutes to protect the baby's hip joints.
Your baby may feel discomfort if you hold them for a long time in the same position. When the baby is in deep sleep, put them down.
Q. When can I carry my baby in an inward-facing position?
A. It is difficult to provide the exact point in time, as it varies for each baby but it's generally at 30-50 days. You may try out the inward-facing position, when the baby starts stretching the legs inside the carrier. Keeping an "M" shape for the baby's healthy hip joints development is more important than how quickly you proceed to the next step.
Q. Why does it keep leaning to one side?
A. If the back-panel is not placed in the middle of your back, or the shoulder sashes are not evenly spread from left to right, the carrier can be tilted to one side. Make sure the back-panel stays in the middle of your back and the shoulder sashes are evenly spread, and then try holding your baby. Try to keep a balance between left and right when covering your baby's hips and thighs with the sashes. It may seem difficult at first, but you'll get the hang of it after a few tries.
Q. Do you offer Free Shipping?
A. Yes! Free shipping may be applied on orders over $10. Fortunately, free shipping is available for international customers at this time.
Q. I forgot to add my promo code. Can you adjust my order?
A. All promo codes, gift cards, or store credit must be used at the time of order placement. Do NOT replace your order if you forgot your discount code as orders go straight into production and we can not guarantee that we can cancel the order you did not mean to place without your promo code. We can NOT adjust an order once it's been placed.
Q. The item I want to purchase says Personalized Order Item. What does that mean?
A. Some of our items are special (made-to-order) items. Please note that we do not accept returns on items labeled as ‘Personalized Order Items’.
Q. How quickly will my order ship?
A. We ship our products out as quickly as possible. Orders will ship out Monday-Friday. In-stock items will be shipped out within 1-2 business days. Personalized and Special Order Items ship separately, and the shipping time is noted on the product pages & your order confirmation. Please check for any back-order dates or special order items with longer production times on the listing.
Q. Can I expedite/rush my personalized items?
A. If you place an order that includes custom/personalized items that are labeled 'Personalized-Order Item', please note that we can expedite/rush shipping or production time if you paid the extra cost. If your order consists of in-stock items as well as custom-made items and you select an upgraded shipping method, your in-stock items will ship out via the expedited shipping.
Q. Do you accept exchanges?
A. After an order has left our warehouse, we are unable to accept exchanges. If you need a different product (excluding a damaged item), please reach out to our customer service team to initiate a return for a refund.
Q. Where is my order confirmation email?
A. An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at info@gllquen.com
Q. What is the best way to wash and dry all knit items (i.e crib sheets, changing pad covers, swaddles, knot gowns, maternity robes)?
A. The fabric we use to make our crib sheets, changing pad covers, swaddle blankets, knot gowns, and maternity robes are very delicate. Due to the delicate nature of our fabric, we advise that you do NOT wash these items with abrasive fabrics such as zippers, buttons, Velcro, etc. In order to preserve the color and prevent pilling, we recommend using a gentle, phosphate-free detergent (i.e. Woolite, Dreft, or Free & Clear) and washing on a delicate or gentle cycle. Most of our customer have found that line drying these items have lengthened the life span of these particular items.
Q. My item is damaged. What do I do?
A. If you receive an item that is damaged, please message us with a clear photo of the damaged area. Please DO NOT throw the item away if it is damaged prior to taking a photo or sending it to us for inspection. We cannot replace a damaged item if we do not see the damage.
We allow up to 18 days to correct damaged items after the item has been delivered. Please make sure to inspect your product upon arrival as we can not replace damaged products after 18 days.
Q. Do you offer wholesale accounts?
A. At this time we are not accepting wholesale accounts.
